We have a great team of people who pull it all together and work across HR, IT, finance and marketing, and work with the lawyers to bring it all together. It’s a team that is focused on a wide variety of services, including bringing in quality standards, training, customer service, client care, facilities, getting people what they need, dealing with the issues, spotting the weaknesses, using the strengths – centred on excellence in execution and implementation. The team has superb forward momentum.